Answer
PaymentWorks does not allow multiple invitations to be sent to a single email. Someone else may have previously sent the invite. You may have sent the email to the wrong email address; if so, do the following: Departments can correct and re-send invitations with the following invitation statuses: Sent, Delivered, Not Deliverable. To resend the invitation with the correct email address:
1. Click on the invitation status.
2. Then click on the ”Resend Invitation” button.
3. Enter the correct email address under “Contact E-Mail”
4. Click on the “Send” button when finished
Note: Suppliers are only allowed to have one main contact. If additional users need access to the account they should contact the main contact.
PaymentWorks does not allow multiple invitations to be sent to a single email. Someone else may have previously sent the invite. You may have sent the email to the wrong email address; if so, do the following: Departments can correct and re-send invitations with the following invitation statuses: Sent, Delivered, Not Deliverable. To resend the invitation with the correct email address:
1. Click on the invitation status.
2. Then click on the ”Resend Invitation” button.
3. Enter the correct email address under “Contact E-Mail”
4. Click on the “Send” button when finished
Note: Suppliers are only allowed to have one main contact. If additional users need access to the account they should contact the main contact.