Answer
We always recommend that the supplier always enables a backup staff member with access to the account. Note that the backup will have full access to the information. Refer to the How to add authorized users guidance from PaymentWorks.
If the supplier does not have a backup staff member with access to the account, PaymentWorks suggests the supplier reach out to their IT department for access. Further guidance is provided here.
We always recommend that the supplier always enables a backup staff member with access to the account. Note that the backup will have full access to the information. Refer to the How to add authorized users guidance from PaymentWorks.
If the supplier does not have a backup staff member with access to the account, PaymentWorks suggests the supplier reach out to their IT department for access. Further guidance is provided here.